I have been waiting patiently for this announcement. Sprint & HTC finally released the specs & info for the new Evo cell. It's bigger, better than the 4g & the 3d, both phones I have owned. It's called the HTC EVO 4g LTE. It will be available for preorder in early May. The phone will be released in June. I can upgrade in September. I'm super excited about it. It has all the things I've loved about the Evo line so far plus so much more. It's the first HD voice compatible cell phone. HTC has just boosted the expectations of other phones with this one.
I can proudly say that I am an uber fan of the HTC EVO cell phones. Since the first one was released, the HTC Evo 4G, I've been sold. I had a white Evo 4G that I loved. I then moved up to the Evo 3D. This phone has been my lifeline. It is simply amazing. I love the look and feel of it. It's the best phone I've ever had the pleasure of owning. I'm more excited that the new Evo will be available in white. I loved my white phone the best. The 3D was never available in white. The LTE is the bigger, better, badder version of my current cell. I am do for an upgrade in about 2 months. I already know what phone I have to have. I can't wait.
The actual specs are ridiculous. The kickstand that was missing from my 3d is back thankfully. The audio system will be supplied by Beats by Dre. The battery is bigger but embedded. It will run on Sense 4.0 and Android ICS. The pictures look amazing. The camera is 8 megapixels in the back, 2 mps in the front. It just seems like a great cell. I can't wait to actually get in my hands and try it out. Hopefully, it's as great in actuality as it is on paper. The Evo line has been pretty awesome so far. It seems that HTC has no plans on slowing down. If you're a Sprint customer like me, be sure to check this out. Get into it!
Customer service will make or break a business. Bad customer service will be talked about endlessly. I know when I've encountered bad customer service, I will tell all who will listen. Nobody likes bad customer service. If I am spending my money at a business, then you better believe that I expect and deserve good customer service. If I do not get it, I will no longer be a customer. I will not pay to be mistreated by any one. That makes no sense at all. I thrive on good customer service. It makes me very happy. I will become a regular customer.
Perfect example of bad versus good customer service. I have been a Sprint customer for almost 7 years now. for the most part, I have never encountered any bad customer service until now. In July, my Evo's power button stopped working. I took my phone into a Sprint store. the tech "claimed" that my Evo wasn't working properly so he ordered me a replacement phone. In the week that it took for the replacement to arrive, my Evo was working perfectly. So, when the replacement arrived, I called the 1-800 # in the box. I talk ed to a rep who told me that I could return the replacement since my original was working fine. I placed everything that was in the box into the envelope that was provided. I handed the package to my mail carrier on July 9th. A week later, I called the same 1-800# to confirm that it had been received. I talked to another rep who told me that my package was back in the warehouse. Done deal right? Wrong! Almost two months later, I had a $375.19 charge on my bill for failure to return equipment. Say what now?!? I was livid!!
Thus began my month long calls to Sprint to get the charge removed. I spoke to no less than 25 associates. None of them could give me what I wanted. none of them had any answers. I was given a credit for the inconvenience but not a credit for the replacement Evo. If my sprint bill had been a month overdue, Sprint would not have been calling me daily to pay my bill. They would've interrupted my service quickly. It took almost a month, countless hours and 25 associates before I ever received GOOD customer service. Finally, I was able to speak to Rebecca in Mobile. She is the saving grace of this story. We spoke for over an hour. She was the only associate who was able to not only locate the returned merchandise (it was still sitting in the warehouse that I returned it to) and credit my account. She was nice and professional. She exemplified a great customer service rep. She saved me from being a "former" Sprint customer. She has restored my faith back into a company that I was beyond disgusted by.
I am a customer and a consumer. I am paying my money on said company's product. I want the company to do the job it is being paid for. That is not too much to ask. I deserve, demand and expect good customer service when I am spending my money. Bad customer service has pushed me into shopping online more. There are no reps there. It's that important to me. As a customer, I feel that I should be served in kind. I think if I had to talk to another Sprint customer service rep that I would have lost all of my cool. It would not have been pretty. but, I do not like to be overcharged. Especially when I am dealing with a clearly defective Evo right now. Good customer service equals a return customer. Isn't that the whole idea of consumerism?
The HTC Evo is it. This phone is the best phone I've ever owned. I love it. The Android system is sick. I'm a huge fan of the plethora of apps available. I am especially partial to the Wordfeud app. It's like Scrabble on your cell. I love how easily the Evo can be personalized. Everything about my Evo is uniquely me. The talktime is great. I'm all about Visual VoiceMail. The text messaging app Handset is awesome. I also really love the integration of my contacts through Twitter and Facebook. The HTC Evo is available through Sprint Now Together With Nextel exclusively. It retails for $299.99. Get into it.
